Complaint registered
Thank you for contacting us. A customer service representative will follow up using your preferred contact method.
Customer Support
Register a Complaint
We're sorry something went wrong — register your issue online and our trained customer service team will help resolve it.
We're here to put things right
It is quick and easy to register your complaint with AquTai online. If something has gone wrong with a product, delivery, installation, or service, tell us what happened and we will assign a representative to follow up with you.
Complaint Categories
What can you report?
Select the category that best matches your issue when completing the form below.
Product quality
Defects, performance issues, missing parts, or water quality not meeting expectations.
Delivery
Late shipment, damaged packaging, incorrect items, or missing components in your order.
Installation
Problems during setup, commissioning, plumbing connections, or on-site service.
Warranty & service
Warranty claims, spare parts, repairs, or after-sales technical support.
Billing
Invoice discrepancies, payment issues, or pricing questions on your AquTai order.
Other
Any other concern not covered above — our team will route it to the right department.
What Happens Next
How we handle your complaint
- Submit the form — provide your contact details, product information, and a clear description of the issue.
- Acknowledgement — our customer service team reviews your complaint and confirms receipt.
- Investigation — we gather information from quality, logistics, or technical teams as needed.
- Resolution — a representative contacts you by your preferred method with an outcome or next steps.
- Follow-up — we ensure the issue is resolved to your satisfaction wherever possible.
Talk to Us
Trained representatives ready to help
You can call or write to one of our customer service representatives. The team is available Monday to Saturday, 8am to 8pm (Taipei time), and will be happy to help with any queries related to your complaint.
Include your order or invoice number and product model where possible — this helps us locate your purchase and respond faster.
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